Contact Center Representative I

Make the Right Move … Join A Winning Team!
 
EFCU Financial Federal Credit Union, a dynamic credit union with a 90-year history of solid growth and stability in Baton Rouge, LA, is seeking an experienced, organized, and service-oriented team player to join our team as a Contact Center Representative I. 
 
In our service-focused organization, the Contact Center Representative will primarily be responsible for providing general and account information in a pleasant, efficient manner via telephone and other electronic delivery channels.  This individual will research and solve member questions and issues concerning credit union accounts as well as verifying accounts and cross-selling credit union products and services.  This individual will answer questions regarding share accounts, share drafts, credit and debit cards, IRA’s, and certificates.  Our Contact Center Representative will also process payments on share draft accounts as well as other transactions set forth within the Credit Union’s Policies and Procedures.
 
Critical Knowledge, Skill and Educational Requirements:
 

• High School Diploma or equivalent.
• A minimum of one year to three years of similar or related experience in a bank and/or credit union.
• Excellent telephone etiquette and verbal communication skills.
• Excellent interpersonal skills.
• Exceptional organizational skills.
• Must be dependable and reliable.
• Must pass all credit and bond requirements.
• In depth knowledge of Credit Union products and services is a plus.